Who we are
The CCC is an independent, three-member committee, established in accordance with the Code.
The role of the CCC is to ensure that subscribers to the Code are meeting the standards of good practice that they promised to achieve when they signed up to the Code.
The CCC is made up of an independent chairperson, a representative from the mutual banking industry and a consumer representative .
Jeff Whalan, independent chairperson
Jeff Whalan is a consultant who works with CEOs, senior executives and organisations to help them improve their performance.
Until September 2008, Jeff was the CEO of Centrelink. Centrelink is the largest Agency of the Australian Public Service with 27,000 staff. He was appointed as an Officer of the Order of Australia in 2008 for his work as CEO of Centrelink.
Jeff had been a senior executive in the Australian Public Service since 1990. Before being the CEO of Centrelink his appointments included CEO of Medicare Australia, and Deputy Secretary positions in the Prime Minister’s Department (responsible for social policy), the Department of Defence and the Department of Family and Community Services. He has also been a senior executive in the Queensland Department of Family Services.
He is the Chair of the Australian Governance Masters Index Fund Pty Ltd and Director of the Global Resource Masters Fund Limited.
Patricia Langham, industry representative
Following a career in the Australian Public Service Patricia joined the mutual banking community as a full-time employee in late 1996. She has previously worked in an honorary capacity and also served as a Director on the board of a small credit union.
Patricia’s career includes senior roles such as the General Manager of Access Credit Union (formerly Labour Staff Credit Union) from August 1996 until March 2001, and General Manager of the TAFE and Community Credit Union from May 2002 till November 2008.
In late 2008, Patricia joined the Teachers Credit Union Limited as the Operations Manager and currently holds the position of the Western Sydney Regional Manager.
Patricia has been active in the mutual banking industry participating on several Abacus working parties and travelled to Cambodia in May 2008 on CUFA’s initial credit union education program. Patricia was also one of 6 credit union representatives on the Steering Advisory Committee for Cuscal’s Retail Negotiations in 2006.
Patricia is enthusiastic about ensuring members, both existing and potential, have access to information about, and support for, their financial decisions as these significantly affect their personal and family lives.
Patricia has a Diploma of Financial Advising and is currently completing a Graduate Diploma in Applied Finance. Patricia has been a member of the Australasian Mutuals Institute (formerly AICUM, then ACUI) for more than 13 years and is the Secretary of its NSW/ACT regional council.
Gail Pearson, consumer representative
Professor Gail Pearson (BA (Hons), LLB, PHD) is a leading academic in the fields of financial services, commercial and consumer laws. She is the author of Pearson, G Financial Services Law and Compliance Cambridge University Press 2009, Pearson, Fisher and Ali Commercial Law: Commentary and Materials (ed2) Lawbook 2004, and also of Consumer Protection Law, ed 5 Federation 1998 (with Goldring, Maher and McKeough). She has published numerous articles in Australian and international journals.
Gail Pearson is a member of the Fair Trading Advisory Council (a statutory advisory committee to the Minister for Fair Trading) and a member of the consultative committee to the Consumer Trader and Tenancy Tribunal. She founded (with a colleague) the national Consumer Law Roundtable and is on the Executive Board of the International Association of Consumer Law (Helsinki) and the Consumer Committee of the International Law Association (London).
Compliance Manager
The CCC has appointed a Compliance Manager to carry out its compliance functions. There is a dedicated team that is responsible for dealing with Code compliance for Mutuals who subscribe to the Code.
This team is composed as follows:
- Executive Manager, Dr June Smith
- Compliance Manager, Daniela Kirchlinde
- Case Manager, Ralph Haller-Trost
- Compliance Analyst, Iris Goh
- Compliance Analyst, Justine Percey
The team can be contacted on 1300 780 808 or email info@codecompliance.org.au.
