The Code gives the Code Compliance Committee (CCC) the power to investigate and determine any allegation from any person that a Mutual has breached the Code in relation to a mutual banking service in Australia. It is useful for the CCC to receive general information about Mutual conduct even if there is insufficient information for the CCC to formally investigate the matter.
The ability to deal with specific breach allegations allows the CCC to investigate instances where compliance is alleged to be below the required standard and also to identify any potential issues that may be emerging across the industry.
The Code does not give the CCC the power to make orders for compensation, declarations on the rights and entitlements of parties or issue fines and penalties.
You can report a concern that a Mutual has breached the Code by:
1. Completing the CCC’s online form:
Please click the ‘Report a concern’ button on the top right of the page or simply click here, or
2. Writing to:
If you would like to discuss the matter, you can call the CCC hotline on 1300 78 08 08 and ask to speak to the Case Manager. The Case Manager may ask you to put your concern in writing.